Return Policy
RETURN POLICY
At Kiddo Vibes, we are committed to our customer satisfaction. For the products on our
website, if you don’t like it, you may return it within 30 days for a refund (in new,
uninstalled condition and original packaging).
We accept returns and offer full refund (shipping is not refundable) if the merchandise:
- Is returned within 30 days of order delivery
- Was not purchased while on sale
- Has not been used or worn
- Is not soiled or damaged
- Has original packaging and tags
- The canvas bag is not ripped and item hasn’t been used
If all of these conditions are met, please use the following instructions when requesting a return for your product:
- Contact us, via [email protected] to request an authorisation number. Please explain in detail your reason for return, request a credit note or refund, and reference your order number. If you are claiming a faulty item, please be so kind and include photos supporting your claim, so we can figure out what was wrong.
- Once return has been authorized, you will be issued a return number. Please return product in original packaging along with a copy of your proof or purchase and return within 30 days of receiving your order, at the following ADDRESS : 6171 Huntley Road Suite i, Colombus, Ohio OH, 43229 USA contact person : Debbra Zimmerman
- Packages received after this period will not be accepted. Please be so king and use a tracked service as we are not responsible for any goods lost in transit.
- Once we receive returned goods and they prove to be in original condition, with packaging and documentation, we will process the full refund (item price exclusively) Please note that our company is not responsible for transit costs for returned items. These are at the customer’s expense unless the item has a fault.
- Faulty or damaged items can be returned by following the above process. Please contact us at : [email protected]
- Please note, shipping costs, sale are non-refundable.
Damaged Goods
Unfortunately, it may happen that our products are sometimes damaged in shipping.
We ask that you report to Customer Service the receipt of a damaged product within 48
hours of delivery and do not discard the damaged item and its packaging. If you fail to
report damages in this time frame, we won’t be able to file a claim with the carrier which
means we can’t accept responsibility for the damages.
Once you notify us that your product was damaged, Kiddo Vibes will file a claim with
the shipper. Claims typically take 8-10 business days to process. Please do not discard the damaged product or the packaging. Typically the shipper will be dispatched to pick the
item up for inspection and processing. We’ll need your help in making it available for
pickup on the scheduled date and time.
In most cases, we are able to order a replacement fixture at no cost to you as soon as the
damaged one has been picked up. However, the outcome of the claim may result in a
charge for the replacement item. Replacements are subject to availability.
Defective Goods
Products with factory defects, missing parts or other problems originating prior to
shipment – are handled differently than Damaged Goods (items that have been damaged
by the carrier while in transit) which are discussed in the section below.
We ask that you report any product defects within 30 days of you receiving your order.
After 15 days,KIDDO VIBES will make every attempt to replace your product, however
charges may apply.
Replacement requests always receive priority handling at KIDDO VIBES. We realize the
delays they can cause. They are however subject to availability.
Replacements are sent free of charge and we will cover any return shipping costs and the
shipping of the replacement product. We will send you return instructions accordingly.
Do not discard the defective product until you receive instructions from KIDDO VIBES.
Failure to return the defective product or failure to send pictures when we ask for them
may result in delays and there may be a charge for the replacement item and we would all
like to avoid this.
Nothing is more frustrating than waiting for a replacement, only to discover that the
problem was not properly diagnosed. Help us eliminate installation issues and other non-
fixture variables before ordering a replacement. Please be patient with our tech support
team and with any manufacturer representatives who ask to work with you to accurately
diagnose the problem, and please understand that returned items that are found to be in
working condition may not be eligible for a refund or may be subject to a restocking fee.
If you are claiming a faulty item, please be so kind and include photos supporting your
claim, so we can figure out what was wrong.
Please contact Customer Service if you have any questions.
